Senior Technical Support Specialist

Highlights

• Support commercially deployed humanoids working in warehouses and factories.
• Lead resolution of complex robotics issues as escalation point for priority cases.
• Drive long-term product improvements from customer feedback with engineering teams.

What they offer

• 401(k) with 6% company match
• Company stock options
• 100% company-paid medical, dental, vision and disability insurance
• Benefits eligible on first day
• Flexible unlimited PTO and 12 company holidays
• Catered lunches and snacks onsite
• Paid parental leave
• Professional development and tuition reimbursement
• Relocation assistance for eligible roles
• Annual discretionary bonus for eligible roles

Ideal candidate

Proactive, customer-obsessed problem-solver who thrives in fast-paced environments and loves robotics. You bring empathy, clear communication, and ownership to complex technical issues.

Requirements

• Bachelor's degree or equivalent experience
• Strong interpersonal and communication skills across technical backgrounds
• Excellent problem-solving abilities and proactive approach to resolution
• Exceptional attention to detail and organizational skills
• Ability to work independently and prioritize in fast-paced environment
• Previous customer support experience a plus
• Passion for robotics and technology highly desirable