Staff Triage & RCA Engineer

Highlights

• Lead triage and root-cause analysis for commercially deployed humanoid robots.
• Define diagnostic processes and tooling to resolve fleet failures at scale.
• Investigate ambiguous hardware-software failures using logs, telemetry and video.

What they offer

• Employee Assistance Program (EAP)
• Flexible, unlimited PTO and 12 company holidays including winter shutdown for exempt employees
• 10 vacation days, paid sick leave and 12 company holidays for non-exempt employees
• Catered lunches four times a week with snacks and refreshments
• Generous paid parental leave
• Professional development and tuition reimbursement
• Relocation assistance for eligible roles
• Annual discretionary bonus for eligible roles

Ideal candidate

A systems-minded investigator with deep mechatronics experience who thrives on ambiguous hardware-software failures, loves building rigorous triage processes and tooling, and mentors others to improve fleet reliability.

Requirements

• 10+ years in Systems Integration, Software-Hardware interface, R&D or similar roles with complex mechatronic or autonomous systems
• Proven track record leading complex, ambiguous technical investigations and defining scalable engineering processes or tooling
• Experience with monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic)
• Experience with cloud storage and databases (e.g., AWS S3, SQL, or NoSQL) for large-scale telemetry and video analysis
• Experience influencing cross-functional engineering teams and mentoring technical contributors
• Mastery of log parsing and proficiency with Python or similar scripting for data analysis and automation
• Preferred: Experience with HW/SW integration and design on HiL