Customer Marketing Manager, Special Projects

Highlights

• Lead customer storytelling for major model and product launches.
• Own customer evidence strategy for Anthropic's top priorities.
• Shape the customer narrative for executive keynotes and posts.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space to collaborate with colleagues

Ideal candidate

A strong writer and interviewer with a reporter's nose for story who thrives moving across high-priority projects on tight timelines and turning customer voices into compelling narratives.

Requirements

• Bachelor's degree minimum
• Can read a messaging doc and spot what customer proof it needs and where gaps are
• Strong writer and interviewer who turns customer insights into stories people want to read
• Have supported product launches and campaigns with customer proof on tight timelines
• Have built sales enablement that sales teams kept using after launch week
• Comfortable with technical products and explaining what a customer built in plain language
• Can work across teams without formal authority and prioritize requests
• Have good judgment about when a story is ready and when it needs more work
• 7+ years in B2B marketing, with time in both product marketing and customer marketing