Customer Success Manager
Anthropic · Tokyo, Japan
CHECKED 4H AGO
Frontier labonsite
At a glance
Highlights
- Founding Japan CSM pioneering enterprise AI adoption in high-growth market.
- Partner with complex customers to scale Claude use and maximize value.
- Shape product and research priorities as voice of Japanese customers.
What they offer
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Collaborative office space
Ideal candidate
Bilingual trusted advisor passionate about responsible AI who thrives with autonomy in ambiguous, high-growth markets and loves partnering with enterprise leaders to scale adoption.
Requirements
- Experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect or similar
- Technical fluency to understand and articulate AI/ML concepts, API integrations and implementation patterns
- Experience explaining and demonstrating technical products to various audiences
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Fluency in English and Japanese
- Bachelor's degree or equivalent combination of education, training and experience
- remote policy
- Hybrid - expected to be in office at least 25% of the time, some roles may require more
- visa sponsorship
- Visa sponsorship available with limitations; reasonable effort to obtain visa with immigration lawyer support
Lab profile
About Anthropic
AI safety company building reliable, interpretable and steerable frontier AI systems.
What they build
- Claude
- Claude API
- Claude Code
Known for
- AI safety and alignment
- Model interpretability research
- Frontier LLM development
Key facts
- Founded in 2021
- Headquartered in San Francisco, California
- Backed by Amazon and Google