Customer Success Manager, GSI

Highlights

• Partner with Systems Integrators to drive AI adoption across Industry segment.
• Help customers scale Claude API, Enterprise and Code for maximum business value.
• Customer insights directly inform research priorities and product development.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Collaborative office space

Ideal candidate

A strategic, relationship-driven CSM who thrives in complexity and loves partnering with enterprises to scale AI adoption and turn business goals into realized value.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in Systems Integrator industries
• Technical fluency to understand and articulate AI/ML concepts, API integrations, and implementation patterns
• Experience driving success across consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities and translate into actionable expansion plans
• Proven track record managing a portfolio of accounts while driving measurable outcomes
• Cross-functional collaborator who rallies teams around customer needs
• Passion for AI and interest in responsible development of advanced systems
• Bachelor's degree or equivalent combination of education, training and/or experience