Customer Success Manager, Industries

Highlights

• Drive AI adoption across Entertainment, Insurance, Manufacturing and Retail.
• Guide customers to scale Claude API, Enterprise, and Code for business value.
• Shape product and research priorities through direct customer insights.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

A strategic, relationship-driven CSM with enterprise experience who thrives in chaos, loves helping diverse industries realize value from AI, and is passionate about responsible AI development.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in teleco, media, retail, industrial, business services
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner
• Passion for AI and interest in responsible development of advanced systems
• Bachelor's degree or equivalent combination of education, training and/or experience