Customer Success Manager, Top Accounts

Highlights

• Drive AI adoption as strategic partner for one of Anthropic's largest tech accounts
• Help a global technology leader deploy Claude to reshape the technology landscape
• Inform research and product strategy as key voice shaping ongoing business value

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

Seasoned enterprise advisor with 8+ years partnering with Fortune 10 executives to drive org-wide AI adoption. Business-savvy, technically fluent collaborator who builds with AI daily and thrives in complex, fast-moving accounts.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting
• Experience working with F10 companies at the exec level leading organization-wide change or adoption programs
• Technical fluency to understand and articulate AI/ML concepts, SDLC, and implementation patterns
• Build with AI daily, automating workflows with agents, skills, and tooling
• Proven track record driving measurable outcomes in a highly matrixed organization with many business units
• Cross-functional collaborator who rallies teams around customer needs
• Bachelor's degree or equivalent combination of education, training, and/or experience