Head of Customer Success, APAC

Highlights

• Build and lead Customer Success across APAC for strategic Claude customers.
• Localize CS strategy across India, Japan, Korea, ASEAN and ANZ markets.
• Shape responsible AI deployment across varied APAC regulatory environments.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

Seasoned customer success leader who thrives building diverse multi-market teams and engaging C-suite executives. You care about localizing global strategy and advancing responsible AI adoption across APAC.

Requirements

• 15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles
• Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers
• Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies
• Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures
• Strong people leadership on hiring, coaching and developing managers and senior ICs
• Experience owning enterprise customer relationships and driving retention, expansion and adoption in APAC markets
• Strong executive presence with C-suite stakeholders across APAC