Head of Programmatic Customer Success

Highlights

• Build Anthropic's first programmatic success motion for broad Claude adoption.
• Design digital journeys and AI-powered plays that embed Claude in daily work.
• Define activation metrics and run experiments to prove what changes behavior.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

A builder who has scaled digital or PLG success motions before and loves starting from a blank page. Data-driven experimenter who influences without authority and uses AI to amplify a small team.

Requirements

• Proven experience leading and building programmatic, digital success, lifecycle, or PLG motions at significant scale with ownership of adoption or activation
• Track record of building scalable systems and programs from a blank page
• Strong cross-functional skills including writing briefs, resolving handoff ambiguity and influencing roadmaps without direct authority
• Data-driven decision-making including designing experiments to distinguish behavior change from activity metrics
• Experience managing and developing teams
• Experience spanning digital/PLG, partner ecosystems, lifecycle marketing, or scaled CS in an integrated motion
• Hands-on familiarity with AI-powered workflows or automation
• Background at a fast-growing technology company where playbook was still being written
• Experience with tiered coverage models and handoffs between high-touch and low-touch