Incident Manager, Safeguards

Highlights

• Lead Safeguards incidents from declaration through closure as incident commander.
• Coordinate Legal, Policy, Security and Engineering response to AI misuse.
• Build runbooks and automate on-call workflows to scale response.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Collaborative office space in San Francisco

Ideal candidate

A calm, decisive incident leader from trust & safety or security who thrives coordinating cross-functional teams under pressure and improving response systems.

Requirements

• Experience running incidents or urgent escalations end-to-end in trust & safety, security, platform integrity, crisis management or similar
• Hands-on experience with abuse or misuse incidents such as account compromise, fraud, or coordinated malicious activity
• Able to make clear decisions under time pressure, document reasoning, and escalate to Legal, Policy or leadership when needed
• Able to write short, accurate executive updates that hold up to legal and external scrutiny
• Experience coordinating cross-functional responders without direct authority and driving commitments to closure
• Experience improving operational processes and identifying what to automate vs keep manual
• Willing to do hands-on on-call queue work and participate in rotating after-hours and weekend coverage
• Comfortable being exposed to explicit violent, sexual, or psychologically disturbing content