Incident Response Manager - Product & Engineering

Highlights

• Serve as on-call incident commander for high-stakes, high-volume incidents.
• Build the incident response function defining processes and standards at scale.
• Own incident communications from real-time coordination to status pages.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

Calm, ownership-driven operator with 5+ years leading technical incidents who thrives in ambiguity and brings order to chaos. Energized by cross-functional coordination, blameless learning, and building response systems from scratch.

Requirements

• 5+ years in incident management with direct technical product or infrastructure incident experience
• Built or significantly shaped an incident response program, ideally at high-growth startup
• Strong ownership and urgency with ability to make sound decisions under pressure independently
• Comfortable in ambiguous situations where processes are still being defined
• Track record of cross-functional collaboration with engineering, security, legal, GTM and executives
• Blameless, learning-oriented mindset focused on systemic improvement
• Experience with cloud infrastructure incidents and technical depth across distributed systems, monitoring and logs
• Analytically minded with experience using incident metrics and trend analysis
• Clear, calm communication under pressure in real-time and written post-incident updates
• Thrives in high-volume, fast-paced environments
• Bachelor's degree or equivalent combination of education, training and experience