Manager, Customer Success - Commercial
Anthropic · Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC · New York City, NY
CHECKED 3H AGO
Frontier labonsitemanager
At a glance
Highlights
- Lead ~5 CSMs supporting high-growth mid-market and SMB accounts building on Claude.
- Build scalable success playbooks to drive adoption and expansion across portfolio.
- Join strategic engagements with founders and C-level leaders on AI deployment.
What they offer
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
Ideal candidate
Customer-obsessed people leader who thrives coaching CSMs at scale and partnering with founders. You care about AI adoption, value realization, and building scalable, AI-first success motions.
Requirements
- 7+ years in customer success, account management, or customer-facing roles with 3+ years front-line management
- Proven track record managing and building customer success teams in SaaS, API or AI/ML companies
- Experience managing large commercial portfolios including mid-market, SMB and PE-backed accounts
Lab profile
About Anthropic
AI safety company building reliable, interpretable and steerable frontier AI systems.
What they build
- Claude
- Claude API
- Claude Code
Known for
- AI safety and alignment
- Model interpretability research
- Frontier LLM development
Key facts
- Founded in 2021
- Headquartered in San Francisco, California
- Backed by Amazon and Google