Manager, Customer Success – Cyber
Anthropic · Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC · New York City, NY
CHECKED 4H AGO
Frontier labonsitemanager
At a glance
Highlights
- Lead 5-10 CSMs supporting cybersecurity vendors building on Claude.
- Guide AI adoption embedded in security products sold to enterprise customers.
- Shape scalable CS playbooks defining how Anthropic grows enterprise footprint.
What they offer
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space to collaborate with colleagues
Ideal candidate
People-first CS leader who loves coaching teams and engaging CISOs on cybersecurity innovation. You care about responsible AI and scaling customer value across enterprise accounts.
Requirements
- 7+ years in customer success, account management, or customer-facing roles with 2+ years front-line management
- Proven track record managing and building customer success teams in SaaS, API, or AI/ML companies
- Cybersecurity experience with or inside cybersecurity companies or security-adjacent domains
Lab profile
About Anthropic
AI safety company building reliable, interpretable and steerable frontier AI systems.
What they build
- Claude
- Claude API
- Claude Code
Known for
- AI safety and alignment
- Model interpretability research
- Frontier LLM development
Key facts
- Founded in 2021
- Headquartered in San Francisco, California
- Backed by Amazon and Google