Manager, Customer Success – Strategic Consumer Tech

Highlights

• Lead 5-10 CSMs for strategic consumer tech accounts building on Claude.
• Drive value and consumption across API, Claude Code and Cowork surfaces.
• Build scalable success plans, QBRs and expansion playbooks from scratch.

What they offer

• competitive compensation and benefits
• optional equity donation matching
• generous vacation
• parental leave
• flexible working hours

Ideal candidate

People-first customer success leader who loves coaching CSMs, partnering with executives, and driving AI adoption and value for fast-moving consumer tech companies.

Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience
• Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
• Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+ annual contract values
• Strong understanding of consumption-based business models, with proven ability to drive adoption, expansion, and value realization
• Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on product capabilities
• Strong executive presence and ability to represent Anthropic with customer technical and business leaders
• Strong business acumen with ability to articulate value, calculate ROI, and drive customer business outcomes