Partner Success Lead

Highlights

• Own a book of partner-led customer engagements to completed outcomes.
• Diagnose stalled engagements and unblock delivery before customers disengage.
• Build partners' delivery practices with repeatable offerings and stories.

What they offer

• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

A delivery-obsessed partner success leader who thrives owning 10-30 engagements at once, unblocks stalls across partners and customers, and turns field wins into reusable playbooks.

Requirements

• Own 10-30 concurrent customer engagements to completed outcomes in partner, customer success or delivery roles
• Build structure and programmatic motions from in-flight work, creating reusable reviews and plays
• Track record tied to delivery, adoption, retention or consumption with an operating rhythm to hit it
• Judge delivery quality from engagement plans and surface real risks
• Unblock escalations across partner, customer, sales, success and product teams to resolution
• Persuasive presenter to executives, practitioners, customers and internal leadership
• Understand usage-based customer success and act on consumption trends
• Technical fluency to follow partner architect walkthroughs without needing to code
• Daily active use of Claude or another LLM in work workflows