Partner Support Operations Lead
Anthropic · San Francisco, CA · New York City, NY · Remote-Friendly US (Travel Required)
Frontier labremotelead
At a glance
Highlights
- Run end-to-end partner support for the Claude Partner Network as it scales.
- Build Claude-powered automation to keep support from growing with volume.
- Own the L1/L2 operating model, knowledge layer, and support platform.
What they offer
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
Ideal candidate
Hands-on support operator who loves building tiered systems and coaching small teams. You stay close to the queue, use data to drive fixes, and scale service with self-serve and AI.
Requirements
- Support operations experience at a technology company, including managing a small team
- Experience running an outsourced or BPO support team: onboarding waves, service levels, QA rubrics, calibration, and performance feedback
- A track record of building a tiered support model from an early stage and running it as volume grew
- Hands-on depth in Intercom or a comparable platform (Zendesk, Salesforce Service Cloud): routing rules, attributes, workflows, reporting, and permissions
- Experience running knowledge and content for an AI support agent, including how to review answer quality and close content gaps
Lab profile
About Anthropic
AI safety company building reliable, interpretable and steerable frontier AI systems.
What they build
- Claude
- Claude API
- Claude Code
Known for
- AI safety and alignment
- Model interpretability research
- Frontier LLM development
Key facts
- Founded in 2021
- Headquartered in San Francisco, California
- Backed by Amazon and Google
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