Product Manager (Technical), Product Support Experience

Highlights

• Own end-to-end support experience with Claude as primary operator.
• Drive support-to-product loop turning recurring cases into shipped fixes.
• Eliminate whole case categories so best support case never opens.

What they offer

• competitive compensation and benefits
• optional equity donation matching
• generous vacation and parental leave
• flexible working hours

Ideal candidate

Technical product leader who thrives on messy operational problems and partners deeply with support, engineering and data teams to turn user friction into lasting fixes.