Product Support Specialist

Highlights

• Provide high-touch support to strategic customers building on Claude.
• Investigate and resolve complex technical issues alongside engineers.
• Turn case learnings into docs and tooling to improve support at scale.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

Empathetic, curious problem-solver with years in technical support for enterprise customers. You thrive in ambiguity, love digging into bugs, and care about scaling great support.

Requirements

• Several years of technical product support experience at a high-growth tech company, including hands-on API debugging
• Experience supporting enterprise or strategic accounts, including exec-level communication and escalation management
• Fluency with APIs and technical SaaS products
• Experience troubleshooting SSO, SAML, and OAuth authentication flows
• Ability to thrive in fast-paced, reactive situations while meeting CSAT and SLA metrics
• Strong user empathy and mastery of the support case lifecycle
• Crisp, kind written communication with strong attention to detail
• Bachelor's degree or equivalent combination of education, training, and experience