Product Support Specialist

Highlights

• Be at the front lines safely delivering AI to users worldwide.
• Provide high-touch support to strategic customers at scale.
• Help grow Anthropic's first Sydney team expanding global presence.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space for collaboration

Ideal candidate

Empathetic, curious problem-solver with second-tier technical support experience who thrives in fast-paced ambiguity. You care deeply about user satisfaction and are excited to help build Anthropic's first APAC support presence.

Requirements

• Experience providing technical product support in second-tier, escalated, or priority support team
• Familiar with APIs and technical SaaS products with ability to understand technical docs
• Proven ability to thrive in fast-paced, reactive situations while meeting CSAT and SLA targets
• Strong user empathy and expertise in support case lifecycle
• Crisp, kind written communication with attention to detail
• Persistent and curious, energized by tracking down bugs and fixing for all users
• Experience contributing to foundations of a support team, key for first APAC/ANZ hires
• Proficient in technical environments with interest in Anthropic products
• Bachelor's degree or equivalent combination of education, training and experience
• Available to work 12pm to 8pm Monday to Friday with on-call pager duty during APAC hours