Program Manager, Safeguards Workforce Operations

Highlights

• Own onboarding to offboarding for global human review workforce fighting misuse
• Build scalable capacity plans turning review demand into vendor staffing needs
• Partner across IT, Security to govern access for Trust & Safety reviewers

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space for collaboration

Ideal candidate

Hands-on operator who thrives fixing broken Trust & Safety operations at speed. You love building scalable vendor workforce programs and aligning cross-functional partners amid fast-changing priorities.

Requirements

• Personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces
• Operated scaled human review programs with vendors or BPOs such as trust & safety or content moderation
• Taken a broken or ad hoc process, made it scalable, and brought other teams along
• Understand fundamentals of capacity planning: volume, handle time, quality, ramp and attrition
• Exercise sound judgment on access and permissions and know when to bring in IT or Security
• Move quickly and stay effective when priorities change and information is incomplete
• Build alignment through direct partnership with dependent teams
• Bachelor's degree or equivalent combination of education, training, and/or experience