Social Escalations Manager

Highlights

• Founding member standing up a new Community & Executive Escalations pillar.
• Own high-stakes social escalations end-to-end during live coverage hours.
• Build real-time social reports that drive fast, reputation-saving decisions.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

Calm, action-oriented operator with deep social analytics fluency who thrives under pressure. You spot how issues spread online and care about protecting trust in AI at a moment of intense public attention.

Requirements

• 6+ years in social analytics, escalations management, customer support or related front-line operations role
• Deep knowledge of social landscape and hands-on social listening tools experience
• Excellent judgment under pressure and instinct for how issues spread on social
• Sharp written communication for executive briefs and incident documentation
• Comfort coordinating across functions in real time without positional authority
• Pattern-detection mindset to surface second-order issues
• Comfort with ambiguity and bias toward action
• Excitement about protecting Anthropic's reputation amid high public attention