Staff Software Engineer, AI Reliability Engineering

Highlights

• Keep Claude reliable across its most critical serving paths end to end.
• Design observability and multi-region HA serving for LLM systems.
• Lead incident response for critical AI and safeguard model serving.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space to collaborate with colleagues

Ideal candidate

A reliability-minded engineer who thrives in unfamiliar systems and incidents, thinks holistically about complex systems, and builds strong cross-team relationships to own outcomes for users.

Requirements

• Bachelor's degree or equivalent combination of education, training and/or experience
• Field relevant to the role as demonstrated through coursework, training, or professional experience
• Strong distributed systems, infrastructure, or reliability background
• Comfortable jumping into unfamiliar systems during incidents
• Think holistically about how systems compose and where the seams are
• Build lasting relationships across teams
• Care about users and ownership over outcomes
• Excellent communication and collaboration skills