Staff Software Engineer, Support Technology

Highlights

• Build Claude-powered agents that spot customer stuck points and fix root causes.
• Create reliable support platform scaling billing fixes and enterprise channels.
• Set technical direction as early engineer with high leverage across product teams.

What they offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours

Ideal candidate

Seasoned backend leader who thrives fixing customer pain at its root and mentoring others. You see Claude as a path to effortless support and rally teams to ship lasting product fixes.

Requirements

• Deep backend and distributed systems skills including APIs, data models, event-driven systems and third-party integrations
• Experience building production software including technical lead roles on multi-team projects
• Experience building systems where correctness, access control and auditability matter
• Clear vision for how capable models like Claude can improve customer support and motivation to build it
• Judgment about when to ship a simple fix and when to invest in a platform
• Track record of leading without formal authority and getting other teams to own and ship fixes