Support Engineer
Anthropic · San Francisco, CA | New York City, NY | Seattle, WA · San Francisco, CA
CHECKED 4H AGO
Frontier labonsitesenior$210k–$250k
At a glance
Highlights
- Serve as named support contact for Anthropic's top enterprise accounts.
- Embedded in customer channels to diagnose complex Claude issues end to end.
- Help build runbooks, tooling and metrics for new Support Engineer function.
What they offer
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Office space for collaboration
Ideal candidate
Empathetic, curious problem-solver with years in enterprise named-account support who thrives in ambiguity and loves partnering closely with customers and GTM teams.
Requirements
- 5+ years in technical product support, including escalated, priority or named-account enterprise support
- Experience as the named technical contact enterprise customers reach for first
- Fluent with APIs and technical SaaS products, including docs, error logs and traces
- Hands-on troubleshooting of SSO, SAML, OAuth and enterprise authentication flows
- Strong user empathy and crisp written communication
- Comfort operating in ambiguity and knowing when to escalate
- Experience collaborating with Sales, CS and Applied AI partners
- Bachelor's degree or equivalent combination of education and experience
- remote policy
- Hybrid - in office at least 25% of the time
- visa sponsorship
- Visa sponsorship available, but not guaranteed for every role and candidate
Lab profile
About Anthropic
AI safety company building reliable, interpretable and steerable frontier AI systems.
What they build
- Claude
- Claude API
- Claude Code
Known for
- AI safety and alignment
- Model interpretability research
- Frontier LLM development
Key facts
- Founded in 2021
- Headquartered in San Francisco, California
- Backed by Amazon and Google