Head of Customer Engineering

Highlights

• Lead Customer Engineering team supporting production AI workloads.
• Turn customer insights into meaningful platform improvements.
• Build automation and self-service to reduce recurring issues.

What they offer

• Competitive salary and equity
• Health, dental, and vision coverage up to 99% employer-covered
• Flexible time off
• Paid parental leave
• Mental health support

Ideal candidate

A hands-on engineering leader who loves coaching technical teams and working close to customers. You thrive turning complex escalations and patterns into better products and calmer operations.

Requirements

• 8+ years of engineering experience, including 3-5+ years leading Support, Customer Engineering, Developer Support, SRE or related teams
• Experience leading customer-facing engineering teams in high-growth SaaS or infrastructure software
• Demonstrated success leading teams through complex customer escalations and technical problem-solving
• Exceptional communication skills with customers, executives, product managers, and engineers
• Entrepreneurial mindset with ownership, pragmatism, and bias for execution