Customer Success Strategy & Operations Manager

Highlights

• Build scaled engagement systems blending data, tooling and human coverage.
• Turn product usage patterns into signals and experiments that drive retention.
• Build operating cadence and dashboards that guide fast, data-driven decisions.

Ideal candidate

Truth-seeking, collaborative builder with an analytical mindset who loves rapid experimentation and partnering with technical teams to unlock customer value at scale.

Requirements

• Experience in revenue strategy & operations, customer strategy & operations or business operations
• Experience supporting digital, scaled, self-serve customer strategy and/or technical services teams
• Strong analytical and modeling skills with recommendations grounded in data
• Experience working with product usage data and building experimentation frameworks
• Holistic, systems thinking across touchpoints to build scalable solutions
• End-to-end problem solving and program management keeping stakeholders aligned
• Effective communication across levels and strong partnership with senior leadership
• Experience building from the ground up, knowing when to iterate vs go deep