Software Engineer, User Operations

Highlights

• Build AI-native Voice of Customer systems closing loop between users and product
• Own intelligent bug intake pipelines that triage and route feedback at scale
• Build dashboards giving real-time visibility into bug volume and quality trends

Ideal candidate

A creative, truth-seeking builder with strong ownership who ships fast and hates manual toil. You thrive in flat, talent-dense teams and get excited turning messy customer signal into product impact.

Requirements

• Experience working cross-functionally to deliver highly impactful, technical projects and systems
• Experience building internal tools, developer platforms, or operations infrastructure
• Strong full-stack engineering skills owning projects from database to UI
• Experience with data pipelines, ETL processes, and analytics tooling
• Deep product knowledge of Cursor and AI-assisted development workflows
• Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs)
• Strong sense of ownership and a bias for action
• Self-starter with curiosity, creativity, and a distaste for manual toil