Support Operations Systems Lead

Highlights

• Own ticketing, routing, queues and escalation systems at scale.
• Turn recurring operational pain into durable system improvements.
• Drive small technical programs end-to-end from discovery to rollout.

Ideal candidate

A hands-on systems thinker who thrives between firefighting and building. You love triage, push back thoughtfully, and turn messy operational problems into clear, lasting improvements.

Requirements

• Experience in support operations, systems operations, TPM or similar cross-functional technical systems role
• Comfortable with ticketing platforms, routing workflows, queue config, labels, dashboards and Slack workflows
• Technical enough to investigate system issues, read config or code and partner with engineers
• Excellent at triage and prioritization across urgent, ambiguous operational issues
• Able to own work end-to-end from scoping and alignment to launch and measurement
• Comfortable pushing back thoughtfully while maintaining stakeholder trust