Support Operations Systems Lead

Highlights

• Own core support systems keeping user operations reliable at scale.
• Lead live triage when queues, SLAs or workforce signals look off.
• Drive small technical programs from discovery through rollout and metrics.

What they offer

• equity
• comprehensive medical coverage
• vision coverage
• dental coverage
• 401(k) retirement plan
• short & long-term disability insurance
• life insurance

Ideal candidate

Hands-on systems thinker who thrives blending live triage with long-term improvements. You bring strong prioritization, stakeholder trust, and bias for action in ambiguous support operations environments.

Requirements

• Experience in support operations, systems operations, technical program management, or similarly cross-functional technical systems role
• Experience with ticketing platforms, routing workflows, queue configuration, labels/taxonomies, dashboards, Slack workflows, and internal tools
• Able to investigate system issues, read configuration or code, and partner effectively with engineers
• Excellent at triage and prioritization across urgent, ambiguous or competing operational issues
• Able to own work end to end from discovery and scoping through rollout, documentation and success metrics
• Comfortable pushing back on low-leverage work while maintaining stakeholder trust