Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia

Highlights

• Lead the first APAC Technical Support Engineering team for Cursor users.
• Solve complex user challenges and turn learnings into support automations.
• Shape how AI-enhanced developer support operates at global scale.

Ideal candidate

Former support engineer turned team leader who thrives in fast-paced startups and cares deeply about developer tools. Truth-seeking, creative and proactive, you love coaching people and improving how support works.

Requirements

• Prior experience as a Technical Support Engineer or in a hands-on technical support role
• Proven track record managing or leading a technical support team in a SaaS or developer-focused company
• Strong debugging and problem-solving skills with deep understanding of software development workflows
• Familiarity with IDEs, LLMs and AI-powered developer tools
• Excellent communication skills with ability to coach teams and engage senior external stakeholders
• Self-starter with curiosity, creativity and a bias for action