Remote Assistance Operator (AM and PM Shift Options)

Highlights

• Monitor live video feeds from autonomous vehicles on public roads.
• Support the transition toward fully driverless fleet operations.
• Document interventions and contribute to root-cause analysis sessions.

What they offer

• Pre-tax commuter benefits
• Employer-subsidized healthcare benefits
• Flexible Spending Account for healthcare costs
• Short and long-term disability and life insurance
• 401(k) package
• Onsite lunchroom with snacks, refreshments and complimentary coffee

Ideal candidate

A calm, detail-focused operator with live operations experience who enjoys monitoring real-time systems, troubleshooting issues, and supporting safe autonomous vehicles on public roads.

Requirements

• 1+ year in live operations environment such as fleet operations, teleoperations, dispatch or systems monitoring
• Experience troubleshooting technical issues and documenting escalations
• Comfortable monitoring live camera feeds and system data to respond in real time
• Experience using Jira, YouTrack or similar ticketing systems
• Basic understanding of U.S. traffic laws and right-of-way rules
• Clean driving record
• Strong written communication, organizational skills and attention to detail
• Availability for rotating shifts including weekends and morning/evening shifts