Support Specialist

Highlights

• Serve as first point of contact for autonomous vehicle fleet technical issues.
• Triage fleet issues and route them to engineering for debugging.
• Support vehicle dispatch, startup, charging and readiness checks.

What they offer

• Pre-tax commuter benefits
• Employer subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Short and long-term disability and life insurance
• 401k package

Ideal candidate

Reliable, detail-oriented support pro with 1+ year in technical operations who stays calm under pressure, communicates clearly, and enjoys hands-on fleet work in a fast-paced environment.

Requirements

• At least 1 year of experience in technical support, operations support, or similar role
• Hands-on experience using Slack as primary communication tool
• Experience with ticket tracking systems such as Jira, YouTrack, or similar
• Comfortable working in Unix environment daily with basic commands
• Strong communicator able to collaborate with engineers, drivers, and operators
• Highly responsible, detail-oriented, and safety-focused
• Able to manage multiple requests in parallel in fast-paced environment
• Comfortable with repetitive, process-driven work
• Valid driver's license held for at least 3 years
• Comfortable moving vehicles around garage and occasional on-road driving
• Able to lift up to 50 lbs and work onsite around vehicles for extended periods