IT/Support Operations Engineer (NY)

Highlights

• Bring technical support in-house to shape high-touch employee experience.
• Own office IT infrastructure and support new office buildouts as we scale.
• Build self-serve knowledge base to empower users and reduce ticket volume.

What they offer

• Meaningful equity (U.S. only)
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Flexible PTO including company-wide Winter Break
• Paid parental leave
• Fertility and family-building stipend through Carrot (U.S. only)
• Company-facilitated 401(k)

Ideal candidate

Hands-on problem solver who thrives in fast-paced environments and loves delivering high-touch support. You care about employee productivity and enjoy owning office tech end to end.

Requirements

• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
• Excellent communication skills with a genuine passion for delivering great support experiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment