Product Support Engineer

Highlights

• Serve as primary support contact across Slack, Pylon, WhatsApp for AI platform.
• Diagnose API, model behavior, and latency issues to unblock customers fast.
• Shape post-sales support tooling and influence product roadmap.

What they offer

• Attractive equity package
• Fully covered medical, dental and vision for you and family
• 9 weeks paternity and 12 weeks maternity leave
• 401(k)
• Monthly commuter allowance
• Flexible PTO
• Daily lunch, dinner and snacks

Ideal candidate

Customer-obsessed technical problem-solver with 2-8 years in support or forward-deployed roles who thrives under pressure, communicates clearly, and loves building tooling to improve customer experience at a fast-moving AI startup.

Requirements

• 2-8 years in technical support, product support, technical account management, or forward-deployed engineering
• Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations
• Familiarity with AI tooling, APIs, or agentic systems
• Comfortable reproducing issues, debugging errors, and collaborating with engineers
• Builder mentality to identify chokepoints and build tooling to close gaps
• Excellent written and verbal communication
• Calm under pressure and able to prioritize multiple customer issues
• High ownership and collaborative mindset