Product Support Engineer, India
Cartesia · Bangalore
CHECKED 7H AGO
Applied AIonsitemid-level
At a glance
Highlights
- Deliver white-glove support for customers using cutting-edge AI models.
- Act as customer champion influencing roadmap and quality standards.
- Ship tooling and automations that improve support processes and reliability.
What they offer
- Competitive base salary and equity package
- Fully covered medical, dental and vision insurance
- 9 weeks paternity and 12 weeks maternity leave
- 401(k)
- Monthly commuter allowance
- Flexible PTO
- Daily lunch, dinner and snacks
Ideal candidate
Technical problem-solver with 2-8 years in support or forward-deployed roles who thrives under pressure. Builder-minded collaborator passionate about AI, customer success, and turning friction into better products.
Requirements
- 2-8 years in technical support, product support, technical account management, or forward-deployed engineering
- Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations
- Familiarity with AI tooling, APIs, or agentic systems
- Comfortable reproducing issues, debugging errors, and collaborating with engineers
- Builder mentality to identify chokepoints and build to close gaps
- Excellent written and verbal communication
- Calm under pressure and able to prioritize multiple customer issues
- High ownership and collaborative mindset
- remote policy
- In-person, in-office team
- visa sponsorship
- Visa sponsorship support assessed on a case-by-case basis
Lab profile
About Cartesia
Architects efficient State Space Model foundation models for human-like real-time AI interaction.
Known for
- State Space Models (SSMs)
- Efficient large-scale foundation models
- Model innovation and systems engineering