Product Support Specialist
Cartesia · *HQ - San Francisco, CA
Applied AIonsite$90k–$110k
At a glance
Highlights
- Own the front line for real-time voice and audio AI customers daily.
- Resolve L1-L2 issues and escalate complex L3s with full context.
- Shape post-sales support and turn tickets into product fixes.
What they offer
- Competitive base salary and equity package
- Fully covered medical, dental and vision for you and family
- 9 weeks paternity and 12 weeks maternity leave
- 401(k)
- Monthly commuter stipend
- Flexible PTO
- Daily lunch, dinner and snacks
Ideal candidate
Customer-obsessed problem solver with API support experience who thrives in live queues, digs until customers are unblocked, and loves turning messy issues into clear docs and fixes.
Requirements
- 2+ years in technical support for an API or developer product
- Hands-on troubleshooting: read requests, responses and logs to reproduce issues
- Clear written communication for customers, bug reports and docs
- Experience supporting customers in real-time channels like Slack or chat
- Track record working with engineers and filing tickets in Linear
- Comfort with ambiguity and building playbooks when missing
- remote policy
- In-person team
- visa sponsorship
- Visa sponsorship support assessed case-by-case
Lab profile
About Cartesia
Architects efficient State Space Model foundation models for human-like real-time AI interaction.
Known for
- State Space Models (SSMs)
- Efficient large-scale foundation models
- Model innovation and systems engineering
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