Scaled Customer Success Manager

Highlights

• Own post-sales journey from onboarding through renewal for startup customers.
• Build scalable onboarding, education and lifecycle programs for thousands.
• Turn customer feedback and usage signals into better product experiences.

What they offer

• Competitive base salary + equity
• Fully covered medical, dental and vision insurance
• 9 weeks paternity and 12 weeks maternity leave
• 401(k)
• Commuter allowance
• Flexible PTO
• Daily lunch, dinner and snacks

Ideal candidate

A builder-minded customer advocate with 3-6 years in B2B SaaS who loves creating scalable systems, using data and AI to drive adoption, and helping startups succeed with voice AI.

Requirements

• 3-6 years in Customer Success, Technical CS, Account Management or similar B2B SaaS role
• Experience managing a scaled portfolio while maintaining strong customer outcomes
• Strong organizational skills and ability to prioritize across many customers
• Strong product intuition, customer empathy and data-driven approach
• Excellent written and verbal communication for technical and non-technical audiences
• High ownership, comfort with ambiguity and builder mindset for scalable playbooks
• Commercial awareness of how adoption drives retention and expansion
• Comfortable using AI tools to automate work