Technical Account Manager

Highlights

• Own enterprise accounts from signed contract through production and beyond.
• Drive customers to go-live and grow usage across your book.
• Turn customer pain into platform improvements with Product and Engineering.

What they offer

• Competitive base salary and equity package
• Fully covered medical, dental and vision for you and family
• 9 weeks paternity and 12 weeks maternity leave
• 401(k)
• Monthly commuter allowance
• Flexible PTO
• Daily lunch, dinner and snacks

Ideal candidate

Technical, commercially-aware owner who thrives in early GTM chaos and loves driving enterprise customers live. You bridge engineers and execs with urgency, ownership, and sharp prioritization.

Requirements

• 6+ years in technical account management, customer success, solutions engineering or related customer-facing technical role
• Can read API docs, understand system architecture and triage integration issues
• Able to manage complex multi-stakeholder enterprise book with strong prioritization
• Can run complex implementations end-to-end and keep multiple accounts moving
• Strong problem scoping and triage, routing issues correctly on first try
• Strong communicator from engineering standups to executive QBRs
• Commercially aware, driving consumption, retention and expansion
• Experience scaling from Series A/B through growth stage