AI Support Engineer

Highlights

• Resolve complex customer issues for Devin and Windsurf in production.
• Investigate ambiguous, environment-specific failures to root cause.
• Build internal playbooks and automations for faster debugging.

Ideal candidate

A fast-moving debugger with 4+ years in engineering or support who thrives on ambiguous problems, context-switching, and clear customer communication, and is passionate about AI developer tools.

Requirements

• 4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling
• Bachelor's degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience
• Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals
• Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports
• Experience analyzing logs, traces, errors, and system behavior across distributed or multi-component systems
• Strong ability to read and reason about code in multiple languages, such as Python, TypeScript, Java, Go, or similar
• Strong written communication skills, especially when explaining technical findings to customers and internal engineering teams
• Ability to operate with urgency in a fast-paced environment while managing a steady stream of incoming issues
• Passion for AI, developer tools, and the future of software engineering