AI Support Engineer

Highlights

• Resolve complex customer issues for Devin and Windsurf in real dev environments.
• Work at the frontier of AI-assisted software development with real users.
• Drive ambiguous problems to root cause and shape product quality feedback.

Ideal candidate

A customer-obsessed debugger who thrives on ambiguous, high-volume technical puzzles, moves with urgency, communicates clearly, and is passionate about the future of AI-assisted software development.

Requirements

• 4+ years in software, infrastructure, solutions, or support engineering
• Bachelor's in Computer Science or related field or equivalent practical experience
• Working knowledge of Linux, Docker, Git, CI/CD, AWS/GCP/Azure and networking
• Proven ability to reproduce, isolate and debug ambiguous technical issues
• Experience analyzing logs, traces and behavior across distributed systems
• Ability to read and reason about code in Python, TypeScript, Java, Go or similar
• Strong written communication and ability to operate with urgency at high volume
• Passion for AI, developer tools, and future of software engineering