AI Support Engineer

Highlights

• Resolve complex issues for customers using Devin and Windsurf daily.
• Work at the frontier of AI-assisted software development with real impact.
• Build playbooks and automations that make future investigations faster.

Ideal candidate

A resourceful problem-solver with engineering roots who thrives on ambiguous, high-volume customer issues and loves digging to root cause while communicating clearly and urgently. Passionate about AI-assisted development and helping developers succeed.

Requirements

• 4+ years in software, infrastructure, solutions, or support engineering
• Bachelor's in Computer Science or related field or equivalent experience
• Working knowledge of Linux, Docker, Git, CI/CD, AWS/GCP/Azure, and networking
• Proven ability to reproduce and debug ambiguous technical issues
• Experience analyzing logs and behavior across distributed systems
• Able to read and reason about code in Python, TypeScript, Java, Go or similar
• Strong written communication with customers and engineering teams
• Able to operate with urgency across high volume of issues