IT Support Engineer
Cognition · San Francisco
CHECKED 17H AGO
Applied AIonsite
At a glance
Highlights
- Own frontline IT support for the makers of Devin, the first AI software engineer.
- Turn recurring employee friction into runbooks, self-service, and scalable solutions.
- Configure Console.ai from real support patterns to improve AI-enabled support.
Ideal candidate
A service-driven support craftsperson who stays calm under high volume, owns issues end-to-end, and cares about turning employee friction into durable, scalable solutions.
Requirements
- Track record of hands-on frontline enterprise support raising issue quality and employee experience
- Experience operating in high-volume support environments combining queue, walk-ups and high-touch support
- Experience supporting identity and workplace platforms such as Okta, Google Workspace, Microsoft 365, Slack, Zoom, VPN and MDM-managed devices
- Evidence of improving support through documentation, service data, workflow automation or process design
- Strong written and verbal communication with judgment across employees, executives and vendors
- Ability to work onsite five days a week in San Francisco
- remote policy
- Onsite 5 days a week
Lab profile
About Cognition
Applied AI lab building end-to-end software agents, makers of Devin.
What they build
- Devin
Known for
- End-to-end software agents
- Talent-dense team