Support Specialist, Subscriptions & Billing

Highlights

• Own billing resolution end-to-end for Cognition and Windsurf customers.
• Tackle renewals, refunds, invoices, and enterprise billing workflows.
• Build playbooks and apply AI agents to deflect billing issues.

Ideal candidate

Empathetic, detail-oriented operator with 2+ years in customer-facing billing or operations who thrives on urgent, sensitive issues and loves improving processes with AI tooling.

Requirements

• 2+ years in customer support, billing operations, revenue operations, customer success, account management or similar customer-facing role
• Familiarity with subscription billing platforms such as Stripe, Chargebee or similar
• Familiarity with ticketing systems such as Zendesk, Pylon, Intercom or similar
• Excellent written communication and judgment for sensitive billing issues
• Strong attention to detail across multiple systems and workflows
• Strong organizational skills managing high volume of concurrent tickets and escalations
• Ability to triage ambiguous issues and drive resolution with urgency and ownership
• Comfort working across support, billing, CRM and admin tools and learning new systems quickly
• Ability to operate in fast-paced environment where processes and tools evolve quickly
• Interest in AI, developer tools and the future of software engineering