VP of Services, Customer Success & Support

Highlights

• Lead Customer Success, Services and Support for enterprise AI customers.
• Drive product adoption and customer experience for largest customers.
• Shape customer journey and influence enterprise AI product roadmap.

What they offer

• Weekly lunch stipend and daily lunch program in office
• Full health and dental benefits including mental health budget
• RRSP matching, 401K and Pension Scheme
• 100% parental leave top-up for up to 6 months
• 6 weeks of paid vacation (30 working days)
• Education and learning stipend for conferences and courses
• Annual enrichment benefits and workspace improvement credit
• $500 home office stipend and co-working benefit

Ideal candidate

A customer-obsessed post-sales leader who loves building high-performing teams, deep customer relationships, and shaping exceptional enterprise AI experiences from the ground up.

Requirements

• 10+ years of leadership experience developing top-performing teams in Customer Success, Technical Support and Services
• Work experience in AI, ML, Data Engineering, Cloud, SaaS or Tech Infra industry
• Highly focused on customer needs with strong relationship building skills
• Exceptional collaborative mindset engaging leadership and technical and non-technical stakeholders
• Strong experience building strategy and willingness to execute from the ground up