Account Manager-Engaged

Highlights

• Own and grow a portfolio of 15–30 active, billing customer accounts.
• Drive retention, renewals and expansion to protect and grow revenue.
• Orchestrate specialists to resolve issues and unlock portfolio growth.

What they offer

• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment

Ideal candidate

Customer-obsessed commercial owner who thrives managing a high-volume book with ownership and ambiguity. You balance commercial rigor with relationship-building and love using technology to solve meaningful customer problems.

Requirements

• 6+ years of sales, account management, or customer-facing commercial experience in cloud, infrastructure, SaaS, AI platform, or related technology markets
• Experience managing a book or portfolio of multiple active customer accounts simultaneously
• Demonstrated track record of driving retention, renewals, and expansion revenue
• Experience negotiating and closing commercial deals, including renewals and upsell/expansion
• Comfortable working across both infrastructure and SaaS/software motions
• Experience consistently meeting or exceeding revenue and retention goals
• Bachelor's degree or equivalent practical experience