Account Manager, Engaged - Los Angeles

Highlights

• Own and grow 15–30 active billing accounts across infrastructure and software.
• Protect recurring revenue by driving adoption, retention and expansion.
• Coordinate specialists to resolve issues and unlock portfolio growth.

What they offer

• Tuition Reimbursement
• Employee Stock Purchase Program (ESPP)
• Mental wellness benefits through Spring Health
• Family-forming support provided by Carrot
• Paid Parental Leave
• Flexible full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in office and data center locations
• A casual work environment

Ideal candidate

Relationship-driven commercial owner energized by growing active accounts and solving customer problems with technology. You balance ownership and rigor across a high-volume book to deliver durable outcomes.

Requirements

• 6+ years of sales, account management, or customer-facing commercial experience in cloud, infrastructure, SaaS, AI platform, or related technology markets
• Experience managing a book or portfolio of multiple active customer accounts simultaneously
• Demonstrated track record of driving retention, renewals, and expansion revenue
• Experience negotiating and closing commercial deals, including renewals and upsell/expansion
• Comfortable working across both infrastructure and SaaS/software motions
• Experience consistently meeting or exceeding revenue and retention goals
• Bachelor's degree or equivalent practical experience