Account Manager, Engaged - Sunnyvale

Highlights

• Own and grow a portfolio of 15-30 active billing customers.
• Drive retention, renewals and expansion across your book.
• Build multi-threaded relationships to improve account health.

What they offer

• Tuition Reimbursement
• Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-forming support through Carrot
• Paid Parental Leave
• Childcare support with Kinside
• 401(k) with employer match
• Flexible PTO
• Catered lunch in office locations

Ideal candidate

Commercial relationship-builder with 6+ years managing customer books who thrives on ownership and expansion. Energized by solving meaningful business problems and balancing rigor with trusted relationships.

Requirements

• 6+ years of sales, account management or customer-facing commercial experience in cloud, infrastructure, SaaS or AI platforms
• Experience managing a portfolio of multiple active customer accounts simultaneously
• Track record of driving retention, renewals and expansion revenue
• Experience negotiating and closing renewals and upsell/expansion deals
• Comfortable working across infrastructure and SaaS/software motions
• Consistently meets or exceeds revenue and retention goals
• Bachelor's degree or equivalent practical experience