Technical Support Engineer (Bare Metal)

Highlights

• Support bare-metal fleets running large-scale AI workloads for global clients.
• Troubleshoot production clusters and drive operational excellence at scale.
• Partner with engineering to shape product roadmap from field insights.

What they offer

• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in office and data center locations
• A casual work environment

Ideal candidate

Hands-on troubleshooter who thrives in data center environments and loves keeping large-scale systems reliable. Collaborative and customer-focused, you enjoy digging into complex incidents and improving operations.

Requirements

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting
• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools
• Hands-on experience with firmware updates, BIOS configurations, and driver management
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms
• Experience in scripting and automation (Python, Bash, Ansible, or similar)