Technical Support Engineer II

Highlights

• Support AI innovators by resolving highly technical user questions and bug reports.
• Help shape product roadmap by listening to real users and spotting trends.
• Collaborate cross-functionally with engineering and product to troubleshoot issues.

What they offer

• Tuition Reimbursement
• Employee Stock Purchase Program (ESPP)
• Mental wellness benefits through Spring Health
• Family-forming support provided by Carrot
• Paid Parental Leave
• Flexible childcare support with Kinside
• 401(k) with generous employer match
• Flexible PTO
• Catered lunch in office and data center locations
• Casual work environment focused on innovative disruption

Ideal candidate

Empathetic, user-obsessed problem solver who loves helping builders succeed. Self-directed and curious about ML, you thrive in fast-moving environments with kind, thoughtful communication.

Requirements

• 2+ years programming experience from engineering role, CS degree, or personal projects
• Python proficiency
• Experience with ML tools such as Keras, TensorFlow, PyTorch, Jupyter, Colab, matplotlib
• Native Japanese speaker
• Interest in machine learning
• Able to work autonomously in self-directed environment with strong organization
• Kind, thoughtful customer communication and passion for enabling power users
• Preferred: ML experience, technical SaaS support, frontend frameworks, Docker, AWS/GCP/Azure, Kubernetes