Director, Customer Support

Highlights

• Build, lead, and scale Crusoe’s global Customer Support organization.
• Drive Crusoe Cloud adoption with strategic account playbooks for growth.
• Partner with engineering and product to improve reliability at scale.

What they offer

• pension contributions
• private health insurance
• dental insurance
• income protection
• life assurance

Ideal candidate

A hands-on support leader who thrives in fast-paced growth environments and cares deeply about customer advocacy and technical excellence. You build high-performing teams and partner cross-functionally to turn support insights into better reliability.

Requirements

• 8-10+ years in customer support/operations leadership, ideally in cloud, infrastructure, or AI driven environments
• Proven ability to build and lead high-performing customer support teams
• Experience building support procedures, global processes, and structured escalation paths
• Ability to develop and implement customer tier support structures
• Technical expertise in orchestration/scheduling technology, Linux, virtualization, and storage
• Familiarity with AI/ML workloads, distributed training frameworks, and inference systems
• Comfortable stepping into high-pressure customer situations and stabilizing escalations
• Ability to collaborate effectively with engineering, product, sales and customer success teams